Your Data Protection Is wi1win's Priority

Introduction and Scope of the Privacy Policy

This Privacy Policy is adopted by wi1win ("wi1win", "we", "platform") and applies to all users who register an account, visit the website wi1win.one, or use any services we provide. By creating an account or continuing to use our platform, you agree to the data collection and processing practices described here.

This policy covers all methods of data collection — including account registration, financial transactions, gaming activity, communications with customer support, and use of our mobile app and website. We encourage you to read this document carefully and contact us if any section requires further clarification.

Personal Information We Collect

2.1 Account Registration Information

When you open an account at wi1win, we collect the following information:

• Full name as it appears on official identification documents
• Identification card number (MyKad) or passport — for identity verification and legal compliance purposes
• Date of birth — to confirm you meet the minimum age requirement of 21 years
• Active email address used for account communications
• Mobile phone number for two-factor authentication and important notifications
• Chosen username and password (passwords are stored in hashed form)

2.2 Financial and Transaction Information

To process deposits and withdrawals, wi1win records:

• E-wallet account details (Touch 'n Go, Boost) — associated phone number only
• Bank account number for FPX and DuitNow transactions
• Deposit and withdrawal history including dates, amounts and payment methods
• Verification data for cryptocurrency transactions (USDT, BTC, ETH) — wallet address only

We do not store full credit card details or your bank account PIN numbers in our systems.

2.3 Technical and Usage Data

Our systems automatically record:

• IP address, web browser type and device information
• General location data based on IP — not precise GPS location
• Login history, session duration and gaming activity
• Cookie data and similar session tracking technologies

Purposes for Processing Personal Information

wi1win processes your personal information for the following legitimate and necessary purposes:

• Identity verification and age confirmation: Ensuring all players are aged 21 and above and preventing the use of false identities in line with our international licensing responsibilities.
• Financial transaction processing: Securely completing deposits with a minimum of RM50 and withdrawals with a minimum of RM50 via supported payment methods, including processing withdrawals within one hour.
• Account security: Detecting and preventing unauthorised access, identity fraud and suspicious activity on the platform.
• Service communications: Sending important notifications related to your account, transaction status, policy updates and customer support information.
• Legal compliance: Meeting reporting and record-keeping obligations under the international licensing regulations we adhere to.
• Service improvement: Analysing aggregated and anonymised usage patterns to improve platform quality and player experience.
• Responsible gambling: Monitoring play patterns to identify signs of potential gambling problems and offering appropriate protective measures.

Sharing Information with Third Parties

wi1win takes a very limited approach to data sharing. We do not sell, rent or trade player personal information for any marketing or commercial purpose. However, there are limited situations where data sharing is necessary and lawful:

4.1 Payment Service Providers

The minimum necessary transaction information is shared with payment gateway providers to process deposits and withdrawals. All such providers are bound by strict data protection agreements.

4.2 Technical Service Providers

Companies providing infrastructure, server hosting, cybersecurity and technical support services may need to access certain data in carrying out their functions. This access is limited to the minimum necessary scope only.

4.3 Legal Requirements and Authorities

wi1win may be required to disclose personal information to relevant authorities where there is a valid court order, a formalised request from law enforcement, or international licensing compliance requirements. We will inform you of any such disclosure to the extent permitted by law.

Your Rights Regarding Personal Data

As a wi1win player, you have the following rights regarding your personal information. All requests can be submitted via our live chat support or email:

Cookies and Tracking Technologies

wi1win uses cookies and similar session tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how players interact with the platform for technical improvement purposes.
• Preference Cookies: Save your preferred settings such as language, theme and display configuration.

6.2 Cookie Controls

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. wi1win does not use third-party cookies for advertising.

Data Security and Protection Measures

wi1win invests in robust cybersecurity infrastructure to protect player data. Measures in place include:

• Encryption of data in transit using TLS 1.3 and SSL 256-bit protocols
• Encryption of data at rest on servers using current algorithms
• Role-based access control — only authorised staff may access sensitive player data
• Security audits and penetration testing conducted periodically by independent parties
• Continuous account activity monitoring to detect suspicious access patterns
• Two-factor authentication (2FA) available for all player accounts

While we take all reasonable steps, no digital system can guarantee absolute security. Should a data security breach occur that affects you, wi1win will notify affected players as soon as possible and take immediate remedial action.

Data Retention and Deletion

wi1win retains your personal data for as long as your account is active and for any additional period required by law and licensing requirements. Generally:

• Active account data is retained for the duration of your membership with wi1win
• Financial transaction records are retained for the period specified by international licensing compliance requirements
• Customer support communication logs are retained for service improvement and dispute resolution purposes
• Once the mandatory retention period has ended, data will be securely deleted from all our systems

If you request account closure, we will process the request and delete data that is no longer required once the mandatory retention period has ended.

Cross-Border Data Transfers

As wi1win operates under international licensing with server infrastructure spanning multiple jurisdictions, your personal data may be processed at locations outside Malaysia. Every cross-border data transfer is carried out with adequate safeguards, including:

• Data processing agreements with valid standard contractual clauses
• Selection of providers operating in jurisdictions with equivalent data protection standards
• Regular risk assessments for each data transfer involving sensitive information

Minors and Protection of Young Players

wi1win services are exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from any individual under the age of 21. Our identity verification process is designed to screen out players who do not meet this age requirement.

If we find that personal data of an individual under the age of 21 has been collected, we will promptly delete that information and close the relevant account. Parents or guardians who believe their child may have registered an account on our platform are encouraged to contact our 24/7 support team immediately.

Amendments to the Privacy Policy

wi1win reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When material amendments are made, we will:

• Display a prominent notice on the platform's main page for a reasonable period before the amendment takes effect
• Send a notification via email to all registered players
• Update the "Effective Date" at the top of this document

Continued use of our platform after the effective date of such amendments will be considered acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account by contacting our support team.

How to Contact Us Regarding Privacy

For any enquiries, requests or concerns relating to this Privacy Policy or the processing of your personal data, please contact the wi1win Data Protection Team through the following channels: